Terms of Service
Last updated: September 14, 2026
1. Scope of Application and Provider
These General Terms and Conditions (“Terms”) apply to the use of spatar.de, including the blog at spatar.de/blog, the String Art generation and account services, and purchases made through shop.spatar.de (collectively, the “Website”). The provider and contractual partner is Fuel Wood Spatar GmbH, Gautinger Straße 3, 82131 Stockdorf, Germany. Phone: +49 172 390 27 57. Email: info@spatar.de. VAT ID: DE356769109. Deviating or conflicting terms submitted by users do not apply unless we expressly agree to them in writing, subject to mandatory law.
2. Definitions
A consumer is a natural person who enters into a legal transaction for purposes predominantly outside their trade, business or profession, as defined in Section 13 of the German Civil Code (BGB). A business customer is a natural or legal person or partnership acting in the exercise of its commercial or self-employed professional activity, as defined in Section 14 BGB.
3. Subject Matter of the Website
The Website provides editorial content, blog articles and information about Spatar String Art. It also offers tools for uploading photos, generating String Art results, saving projects and accessing assembly instructions. The online store offers physical DIY string art kits. Editorial information does not constitute legally binding advice. Nothing in this section excludes expressly agreed product or service characteristics, expressly granted guarantees or statutory rights.
4. Conclusion of Contract (Online Store)
Product presentations in the online store are invitations to place an order, not legally binding offers. By completing checkout, the customer submits a binding offer to purchase the selected products. A purchase contract is concluded when we accept the order by an order confirmation email or by dispatching the goods. The contract language is English. We store the contract text, but it is not available for retrieval through the Website after the contract is concluded; order details are provided by email. Before submitting an order, customers can review and correct their entries using the checkout and browser functions.
5. Prices and Payment
Prices are stated in EUR and include applicable statutory VAT. Shipping costs and any other applicable charges are displayed separately before the order is submitted. Available payment methods may include Visa, Mastercard, American Express, PayPal, Klarna and other methods shown at checkout. Payments are processed through Shopify and its integrated payment providers.
6. Delivery and Availability
Goods are delivered to the address provided by the customer. Delivery periods are stated during checkout. Estimated delivery dates are non-binding unless a binding delivery date or period has been agreed; statutory rights relating to delivery and delay remain unaffected. If a product is unavailable, we will inform the customer without undue delay.
7. Right of Withdrawal (Consumers)
Consumers within the European Union generally have a statutory right of withdrawal of 14 days, subject to applicable statutory exceptions. Details concerning the start of this period, exercising the right, refunds and exceptions are set out in our Return and Refund Policy, which forms an integral part of these Terms.
8. Statutory Warranty (Mängelhaftung)
Statutory warranty rights under German law apply. These Terms do not exclude or limit mandatory consumer warranty rights. Where applicable, statutory rights concerning digital content and digital services also remain unaffected.
9. User Accounts and Submitted Content
Certain features, including saving projects and accessing account-specific instructions, require registration. Users must provide accurate account information and protect their login credentials. Users are responsible for the content they submit and must have the rights and permissions necessary to upload and process their photos or other materials. We may moderate or remove comments and other submitted content, as permitted by law, particularly where it violates laws or third-party rights, is offensive, misleading or abusive, or contains advertising or spam.
10. String Art Project Storage and Retention
- Temporary generations. Completed results that have not been saved to an account are eligible for deletion 72 hours after completion for guest generations and seven days after completion for signed-in users’ generations. Failed or cancelled generations are eligible for deletion 72 hours after processing and any retries have ended. Invalid or rejected uploads may be discarded immediately. Deletion takes place during scheduled cleanup.
- Saved projects. Each saved String Art project is retained for 365 days after its last qualifying activity. After that period, the project, its online assembly instructions and associated images may be deleted following the advance reminder described below.
- Qualifying activity. While signed in and connected to the service, opening a saved project or its online assembly instructions, opening or downloading its PDF instructions, saving assembly progress, editing the project or requesting its instructions by email renews that project’s retention period. Retention is calculated separately for each project. Signing in, viewing the project list, opening a previously downloaded file or reading an earlier email does not, by itself, renew online retention.
- One advance reminder. We send one reminder to your registered email address approximately seven days before scheduled deletion. Your account also displays the project’s expiry information. If the reminder is sent late, deletion is postponed to allow at least seven days after sending it. To retain a project, open it while signed in before its scheduled deletion. Please keep your registered email address up to date.
- Original uploaded photos. Original uploaded photos may be deleted seven days after a project is saved, provided they are no longer required for processing, retries or another retained generation or project. The cropped image, generated preview and assembly instructions required for a saved project remain subject to its saved-project retention period. Continued storage of the original full-resolution upload is not guaranteed.
- Applicability. The saved-project retention rules apply to all accounts and all saved String Art projects, regardless of when the account or project was created, subject to the protections in paragraph 8 of this section. Automatic deletion takes place only after 365 days without qualifying activity and at least seven days after the reminder has been sent.
- Deletion and your copies. You may delete a saved project earlier through your account. After deletion, its online assembly links and QR codes may no longer open it. Recovery is not guaranteed, without limiting your statutory rights or our liability under Section 14. Deletion from our service does not remove files you have downloaded or emails already delivered to you. Backup handling is described in the Privacy Policy.
- Scope and mandatory rights. These rules concern digital project storage. They do not automatically delete your user account or change legally required retention of purchase and other business records. Any separately agreed longer access period and mandatory consumer rights take precedence over these retention rules.
11. Intellectual Property
Website content provided by us, including texts, designs, logos, videos and software, is protected by copyright and other intellectual property laws. Unless expressly agreed otherwise or permitted by law, such content may be used only for private, non-commercial purposes. Rights in user-uploaded materials remain with their respective rights holders. By uploading materials, you permit us to store, reproduce, process and adapt them only as necessary to provide the requested String Art services, deliver results and operate those services in accordance with these Terms and the Privacy Policy. This does not transfer ownership of your uploaded materials to us.
12. Prohibited Use
Users must not use the Website unlawfully, interfere with its security or functionality, upload malicious software, infringe third-party rights, impersonate others or provide false information. Scraping or copying Website content without permission is prohibited except where permitted by applicable law.
13. Third-Party Services and Embedded Content
The Website may include or link to third-party services and embedded content, such as YouTube videos and payment services. Those providers’ terms and privacy policies apply to their services. We do not control independent third-party content or services. This does not exclude any responsibility or liability imposed on us by applicable law.
14. Liability
We are liable without limitation for intent or gross negligence, injury to life, body or health, and liability imposed by mandatory law, including product liability. In cases of slight negligence, we are liable for breaches of essential contractual obligations: obligations whose fulfilment is necessary for proper performance of the contract and on which the customer may normally rely. In those cases, liability is limited to foreseeable damage typical of the contract. Any further exclusion or limitation applies only to the extent permitted by law. Mandatory consumer rights and liability arising from expressly granted guarantees remain unaffected.
15. Data Protection
Personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including the GDPR. The Privacy Policy explains the processing of uploaded photos, generated files, account information, project activity timestamps and service-related email notices, as well as applicable retention and backup practices.
16. Changes to the Terms
We may update these Terms for future contracts and use of the Website. Purchases remain subject to the version agreed when the purchase contract was concluded. Material changes affecting ongoing account services will be communicated in advance. Changes to existing contractual relationships apply only where permitted by law or validly agreed with the user; publication of a revised version alone does not replace any legally required notice or agreement. Mandatory consumer rights remain unaffected.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Consumers retain the protection of mandatory provisions that would otherwise apply under the law of their habitual residence. Where legally permissible, Munich, Germany, is the agreed place of jurisdiction for disputes with business customers.
18. Consumer Dispute Resolution
We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of Section 36 of the German Consumer Dispute Resolution Act (VSBG).
19. Severability
If a provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain unaffected. Applicable statutory provisions replace any invalid or unenforceable provision.
20. Contact
Fuel Wood Spatar GmbH, Gautinger Straße 3, 82131 Stockdorf, Germany. Phone: +49 172 390 27 57. Email: info@spatar.de. VAT ID: DE356769109.